Returns

Party Palace Balloons – Return & Refund Policy

We want you to love your party! If something isn’t quite right, here’s how we can help:

1. General Returns (Unopened/Unused Items)

• Returns accepted within 30 days of purchase.
• Items must be in original, unopened packaging and in resalable condition.
• Bring your original receipt (or order number for online purchases).
• Refund issued to original payment method or store credit (your choice).

2. Opened or Used Items

• Standard latex & foil balloons (bags/packs): No returns once the package is opened due to hygiene and quality reasons.
• Custom-printed or personalized balloons: Non-returnable/non-refundable (these are made just for you!).

3. Inflated Balloons & Balloon Arrangements

• No returns or refunds on inflated balloons, bouquets, arches, or any helium-filled items. (They’re perishable—once they leave the store, we can’t re-sell them.)

4. Defective or Damaged Items

• If a balloon pack is defective (e.g., won’t inflate, leaks immediately), bring it back within 7 days with receipt. We’ll happily replace it or refund you—no hassle.

5. Online Orders

• Same rules apply.
• Return shipping is customer responsibility (unless item arrived damaged or incorrect).
• Refunds processed within 3–5 business days after we receive the return.

6. Exclusions

• No refunds on helium tank rentals after use.
• Sale/clearance items are final sale (marked “All Sales Final”).

Questions? Pop in or call us at 908-906-4541 – we’re here to keep the party going!